Support & Services

Through-life support
Exail's products and systems are engineered for extended service life with minimal maintenance. Our topmost goal is to ensure that our clients derive maximum operational efficiency throughout the entire product lifecycle. This inclusive package guarantees that a client's fleet is consistently operational, allowing them to concentrate on their core business objectives.
This package incorporates obsolescence and configuration management, delivery of preventive and corrective spares, training, documentation and software updates, and on-site assistance encompassing maintenance, logistics, and helpdesk services.


Commissioning
Benefiting from our highly skilled engineers and technicians, Exail support & service teams ensure the end-to-end integration of your product directly on your site. We prioritize your satisfaction by guaranteeing that all systems undergo smooth commissioning. We attribute our success to our personalised approach to operational and technical assistance, ensuring safety in product use.


Helpdesk
Helpdesk support is available to assist you with any issues via email, remote desktop sharing or phone. Please do not hesitate to contact us for prompt assistance. You will be put in touch with the most appropriate expert who will be able to assist you at any level and with the shortest possible response time.


Training
To ensure that customers are equipped with the necessary knowledge and skills to make the most of their systems, Exail offers training sessions throughout the lifecycle of the systems. These sessions are crucial to comprehend how to maximise the benefits of our products and to hone your skills. All training programmes are delivered by technical experts with extensive field experience and educational backgrounds. Courses can be delivered either at the client's premises or at Exail's facilities, and can also be delivered via simulcast, remote or e-learning solutions. Courses cover all the necessary topics to become proficient with our systems, including theoretical, operational, maintenance and fleet management.


Spare parts
In order to proficiently oversee preventive and corrective maintenance programmes, Exail provides complete sets of spare parts to customer's technical teams. This measure ensures that they can remain self-reliant in the field, or any other location where services are needed.


On-site interventions
Exail's support and service teams are able to provide our valued customers with a suitable solution to any problem at short notice, at customer sites worldwide. Our assistance comprises of an array of operations such as inspections, repairs, and maintenance, training, and personalised technical support.

Maintenance
Systems operating in harsh environments such as seawater require careful maintenance, and our Exail support and service teams are thoroughly trained to ensure the highest levels of system availability.
With four decades of experience servicing systems globally, spanning across 20 countries, we extend our services to all establishments and industries worldwide.


Equipment Return
As an original equipment manufacturer, Exail's product repair service has the technical expertise required to accurately assess, repair and maintain our products and systems.

Flight Simulators customer support

Thanks to a maintenance-oriented design, we guarantee an optimized availability to our devices (over 99%).

Detailed documentation specific to each Flight Simulation Training Device is provided and ensures the customer’s capacity to operate, maintain and troubleshoot. Training on operation and maintenance is provided at onsite installation in order to deliver a turnkey solution.

Online support and deficiency tracking tool are provided in order to give the most efficient customer service and track the history of all system related issues. Mutual understanding of observed discrepancies is sought-after and enables specifying a priority for any confirmed issue.

Remote support can be provided for any Flight Simulation Training Device and guarantees a swift control and management of issues during the life cycle of the device. Updates and upgrades are installed remotely and do not require the presence of simulator maintenance team, unless occasionally needed in case of hardware or firmware operations.

With over thirty years' experience in the aerospace industry, Exail has a thorough understanding of the challenges faced by MROs and airlines.
In addition to providing innovative solutions for mechanical and electronic GSE design and manufacturing, Exail offers an extensive variety of services on a global scale.


Worldwide GSE Loan & Lease
Exail provides comprehensive global support to maintenance, repair and overhaul (MRO) providers and airlines by securely storing and expertly maintaining ground support equipments for customers throughout Europe, Asia and North America.

This guarantees an optimized turnaround time, especially for their critical needs.

Alongside its P&WC and AIRBUS GSE distribution activity, Exail also offers GSE loans for short-term needs and leases for long-term needs on valuable GSEs. This service significantly reduces the costs associated with ad-hoc ground support equipment (GSE) requests, making it an ideal solution for situations involving low frequency maintenance operations, small aircraft fleets, and valuable GSE.


Service Packages
Exail creates state-of-the-art electrical GSE using its T-CELL technology. The T-CELLs are compact modules that enable the development of versatile tools capable of testing equipment, ATA systems, or the entire aircraft during its periodic check. Complementing our innovative E-GSE, Exail has developed unique service packages using the digital and networked capabilities of T-CELL technology for GSE calibration and repair services.

As a major electrical and mechanical GSE designer and manufacturer, Exail's Aerospace division has a team of specialists dedicated to GSE calibration and repair.
Through its global strategic maintenance centres, Exail can offer repair and calibration services to guarantee optimal tooling availability.


GSE calibration and repair services
As a leading designer and manufacturer of electrical and mechanical GSE, Exail has a team of specialists committed to the calibration and repair of GSE.

Exail offers repair and calibration services through its global maintenance centres, guaranteeing optimal tooling availability.

Our fully equipped facilities consist of:

• Electrical tooling calibration
• Complex electrical and mechanical GSE repair
• Mechanical adjustment and calibration
• Functional and geometrical control

Our fully equipped facilities consist of:

• Electrical and mechanical repair workshops
• Master and JIGS reference room
• FARO dimensional check arm
• Climatic test sets

Exail can provide you with a tool loan whilst our engineers undertake maintenance on your tools.


Laser tracking metrology services
Due to their compact size, portability, precision and accuracy, laser trackers are highly desirable metrology tools in the aerospace sector.
For over 5 years, Exail has gained significant expertise in the precise geometric measurement of aerospace parts and the accurate positioning of aircraft sections.
Exail's specialists in laser metrology are available for deployment on a global scale to provide you with the ability to measure or position objects by using laser trackers. This committed team possesses all the requisite laser tracker equipment and accessories required to deliver such on-site services to you.
In addition to its laser tracking capabilities, Exail has integrated 3D printing technologies to measure laser geometry on large and intricate aircraft components through the installation of customised target sights tailored to your specific requirements.

• Access to your customer space
• Check out your closest maintenance center

All incoming support requests are tracked within our system and assigned a unique reference key for easy follow-up by a dedicated team member.

Please inform us whether you would like to speak your language as our default language is English. However, we have over 20 languages among our team members.

Our aim is to respond promptly to your inquiry with the best possible time frame. Naturally, this will largely depend on the complexity of your questions. Please let us know if you have any time constraints. We will do our best to meet them.

In the majority of cases we will most likely be able to present you with a solution to your problem. However, in some circumstances, it may be that there's no clear solution. In such cases, we will always provide you with a workaround to allow you to proceed with your operations.

We welcome your feedback and our Exail support team will ensure your ideas are recorded, tracked and followed up internally. We are your voice and value your insights to improve our products.

You can get in touch with us directly or via your usual distribution channel. We will gladly arrange, schedule and coordinate a site visit.

There may be instances where case resolution is required, but if you feel that speeding up case resolution is of the utmost importance at the time, we would be happy to connect with you remotely and speed up the process.